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Certification, PHR, SPHR Cari Hawthorne Certification, PHR, SPHR Cari Hawthorne

The Balanced Scorecard

Consider your favorite fast food restaurant (or in this case… maybe your least favorite). They may be making tons of profit. However, their business practices are outdated, their customers are unhappy and you don’t see any progressive changes anytime soon. But they making money so they must be doing something right. Right? The finances give us an unbalanced view of how an organization is really doing.

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